Netizen asks DBS to have locals man call centres, bank’s response to “rest arouse our officers are well-trained regardless” proves her point

Singapore — In a case of public relations gone slightly awry, DBS Bank got itself into a spot with a netizen on Monday (Jan 25).

The netizen who goes by the name of Suling Tan commented on one of DBS’  Facebook posts: “Please make sure your call centres are manned by locals…”

DBS’ initial response proved her point. It read: “HI Suling, rest arouse our officers are well-trained regardless if it is locals or foreigners. Thank you”.


Ms Tan retorted: “DBS you are proving exactly my point as you don’t seem to be very well trained in simple English.”

DBS amended its earlier message to correct the error, but its follow-up response  was, unfortunately, still grammatically incorrect.

As you can imagine, netizens offered rather impolite and inappropriate responses to this exchange.

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